Job Opening: Business Process Analyst

Heartland Bank

Contact Info for Position

Job ID: HCC-business-process-analyst-72336
Contact Rep: Stephanie Marshall
Contact Email: stephanie.marshall@heartland.bank
Contact Phone: (614) 490-7367
Contact Fax:

Employer Job Description

JOB TITLE:

Business Process Analyst

LOCATION:

Whitehall, Ohio

STATUS:

Full-time

FSLA JOB CLASS:

Exempt

REPORTS TO:

Senior Project Manager

REQUIRED TRAVEL:

<5%

DIRECT REPORTS:

None

If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!

At Heartland Bank, our goal is quality – in our work, in our play and in our people. We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service.

Heartland has an immediate opening for a(n) Business Process Analyst located at our Corporate Office in Whitehall, Ohio. In this role located in the Project Management Office (PMO) will play a key role in project discovery and development phases by designing business process improvements. This role will evaluate existing business practices and procedures across multiple segments and business systems to identify areas for improvement, develop new solutions, or help optimize existing technology with new capabilities. This role will serve as a subject matter expert on bank business processes focusing on designing new business models, streamlining existing business processes, and supporting the project change management plan. This role is responsible for developing business case and process flow documentation that form the foundation of the project charter and strategy of active projects.

A typical day might include the following:

  • Manage the project discovery and scoping process by conducting needs assessments, identifying solution options, facilitating alignment across multiple business segments, and identifying project scope
  • Analyze business processes and workflows with the objective of identifying how they can be improved or automated while ensuring solutions meet business needs and requirements
  • Manage the solution engineering and process definition process by designing business process models and maps (process flowcharts, diagrams, mind maps, and other related process documentation that conceptualize the automated solutions and new procedures)
  • Understand and document the business process risks, assumptions, limitations, and dependencies
  • Closely partner with assigned Project Manager to ensure business process and strategy is properly incorporated into the project tactical plan and implemented according to design throughout execution
  • Support project change management plan around business process workflows and procedures by helping segments and users adopt and sustain new strategies and workflows
  • Facilitate discovery sessions that drive collaboration across segments and technology teams both internally and externally to identify efficient and effective processes
  • Prepare presentations to share ideas and findings, and to effectively communicate business process plans to cross functional team members and management
  • Convert process documentation into effective end user knowledge base and training materials
  • Lead ongoing reviews of business processes and develop optimization of strategies
  • Maintain thorough and up-to-date knowledge of retail banking procedures as well as commercial, consumer, and residential loan processes and requirements
  • Manage competing resources and priorities

THIS ROLE MIGHT BE THE RIGHT FIT FOR YOU IF:

  • You Live Our Values. You demonstrate Heartland’s shared values and do the right thing, even when no one is watching.
  • You Achieve Results. You meet and exceed goals through teamwork. You grow and apply job knowledge and have focused execution.
  • You Coach and Lead. You have strong communication. You are focused on performance development and foster positive relationships and trust.
  • You Hustle. You possess a driven work ethic to succeed and respect focused collaboration.

JOB REQUIREMENTS:

  • Bachelor’s degree in business administration, finance, information technology or related field or equivalent experience

Additional Eligibility Qualifications

  • Minimum of 3 years of business process analyst experience or a related field
  • Business process modeling experience, BPM Certification, or BA Certification preferred
  • Knowledge of bank processes (deposit and loans), related systems and operations preferred
  • Experience with bank business systems: (1) Fiserv Premier, Director, BPM, Business Analytics and related systems, (2) Microsoft O365 Sharepoint and Teams (3) Finastra LaserPro, CreditQuest, DecisionPro, Mortgagebot, and Consumerbot
  • [Additional requirements]

Computer/Software Competencies

  • Fiserv Premier, Director, BPM, Business Analytics and related systems
  • Microsoft O365 Sharepoint and Teams
  • Finastra LaserPro, CreditQuest, DecisionPro, Mortgagebot, and Consumerbot

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • Climate controlled office environment
  • Partial remote office environment

WHAT’S GREAT ABOUT WORKING AT HEARTLAND?

  • Competitive compensation package
  • Upward Mobility
  • Benefits package available on start date that includes: Medical, Dental, Vision and Life Insurance
  • 401(k) up to 4% of salary match
  • Company-paid holidays
  • Generous Paid Time Off
  • Maternity/Paternity Leave
  • Education Reimbursement
  • On-site Fitness Center
  • Employee Assistance Program
  • Free Checking and Savings Accounts
  • Mortgage Discount Program
  • Heartland Community Foundation, Employee Financial Assistance Program

Heartland Bank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

General Business Info

Phone:
Website: https://www.Heartland.bank

Address

430 North Hamilton Rd.
Whitehall, OH 43213

More Business Info

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