POSITION SUMMARY:
ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center. The Guest Services Ambassador is responsible for participating in the day-to-day functions of providing directions, building facilities information, and offer hospitality and tourist assistance. Serve as an usher and ticket taker for special events. Interact with clients, facility staff, in-house concessionaires, and related personnel.
ESSENTIAL FUNCTIONS:
QUALIFICATIONS:
Knowledge: Should know and understand the fast pace of a large convention center. Basic computer skills required and the ability to maneuver the internet. Ability to read and understand schedules and maps. Must have the ability to account for money and make change.
Experience: A minimum of six months experience in customer service. Previous cash handling experience preferred. Certified Tourism Ambassador (CTA) preferred.
Skills/Aptitudes: Must have a professional appearance and a passion for customer service. Must possess strong interpersonal, oral, and written communication skills. Must be able to speak, read, write, and understand English. Must have telephone etiquette. Must have eye/hand coordination and manual dexterity. Must be able to listen, hear, and respond to guest inquiries. Ability to distinguish letters, numbers, symbols, and colors. Must be able to work independently and maintain a positive attitude within a very busy environment. This position requires the ability to interact with all types of people. Must be able to get along with co-workers, customers, vendors, and visitors to the facility. This position requires the ability to respond politely to all individuals and work well as a team player.
Physical Requirements:
Position requires mobility. Position requires prolonged periods of standing on feet, sitting, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift up to 50 pounds.
Working Conditions:
Indoor and outdoor environment with exposure to noise, heat, and cold.
TO APPLY:
This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration and may be sent to:
Apply at: www.columbusconventions.com
Recruiter: Kasandra Cook
Greater Columbus Convention Center
400 N High Street
Columbus OH 43215
Applicants that need reasonable accommodations to complete the application process may contact 614.827.2541.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities and Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor
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