ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Representative at the Greater Columbus Convention Center. The Guest Services Representative is responsible for providing fast, friendly assistance to customers, facilitates billing and reconciliation of event related services, and participates in the day-to-day functions of providing directions, building facilities information, and offer hospitality and tourist assistance. Interact with clients, facility staff, in-house concessionaires, and related personnel.
Insure highest level of customer service.
Knowledge: Should know and understand the fast pace of a large convention center. Computer knowledge (MS Office required, Adobe program experience preferred) required and the ability to maneuver the internet. Ability to read and understand schedules and maps. Must have the ability to account for money and process credit card transactions.
Experience: High School diploma required. Some college education preferred. A minimum of six months experience in customer service or retail sales. Previous cash handling experience preferred. Certified Tourism Ambassador (CTA) preferred.
Skills/Aptitudes: Must have a professional appearance and a passion for customer service. Must have the ability to handle multiple customers and multiple duties. Must possess strong interpersonal, oral, and written communication skills. Must be able to speak, read, write, and understand English. Must have telephone etiquette. Must have eye/hand coordination and manual dexterity. Must be able to listen, hear, and respond to guest inquiries. Ability to distinguish letters, numbers, symbols, and colors. Must be able to work independently and maintain a positive attitude within a very busy environment. This position requires the ability to interact with all types of people. Must be able to get along with co-workers, customers, vendors, and visitors to the facility. This position requires the ability to respond politely to all individuals and work well as a team player.
Position requires mobility. Position requires prolonged periods of standing on feet, sitting, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift up to 50 pounds on a regular basis.
Indoor and outdoor environment with exposure to noise, heat, and cold.
This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration and may be sent to:
Apply at: www.columbusconventions.com
Recruiter: Kasandra Cook
Greater Columbus Convention Center
400 N High Street
Columbus OH 43215
Applicants that need reasonable accommodations to complete the application process may contact 614.827.2541.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities and Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor
POSITION: Housekeeper DEPARTMENT: Operations REPORTS TO: Executive (...)View Job
POSITION: Changeover Laborer DEPARTMENT: Operations REPORTS TO: Operations (...)View Job
POSITION: Public Safety Officer DEPARTMENT: Public Safety REPORTS TO: Public Safety (...)View Job
Participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 (...)View Job
POSITION SUMMARY: ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center. The Guest Services Ambassador is responsible (...)View Job
Position Summary: ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for Parking Lane Specialist at the Greater Columbus Convention Center. The Parking Lane Specialist is responsible for (...)View Job
ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Parking Maintenance Specialist at the Greater Columbus Convention Center. The Parking Maintenance Specialist is responsible for (...)View Job