Job Opening: Assistant Branch Manager

Heartland Bank

Contact Info for Position

Job ID: HCC-assistant-branch-manager-44456
Contact Rep: Stephanie Marshall
Contact Email: stephanie.marshall@heartland.bank
Contact Phone: (614) 490-7367
Contact Fax:

Employer Job Description

JOB TITLE:

Assistant Branch Manager

LOCATION:

Newark, OH

STATUS:

Full-time

FSLA JOB CLASS:

Exempt

REPORTS TO:

Branch Manager/Market Leader

REQUIRED TRAVEL:

10%

DIRECT REPORTS:

Yes

If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!

At Heartland Bank, our goal is quality – in our work, in our play and in our people. We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service.

Heartland has an immediate opening for an Assistant Branch Manager located at our Newark Branch in Newark, Ohio. In this highly visible role you will oversee daily branch operations, including sales, customer service, customer transaction assistance, coaching, and compliance in a matter consistent with bank policy and procedure, so as to contribute to branch growth and profitability.

A typical day might include the following:

  • Develop and grow customer relationships through internal sales initiatives and prospecting using industry and Heartland Bank product knowledge.
  • Promote achievement of sales initiatives through the coaching of retail staff members on effective cross-selling and referrals.
  • Perform transactions which include, but are not limited to, processing customer transactions, vault responsibilities, providing appropriate authorizations, opening and closing accounts, performing maintenance of all consumer products, and handing lending requests, while following established policies and procedures.
  • Facilitate regular staff meetings in conjunction with branch manager to communicate information such as employee recognition, sales focuses and goals, operational changes, and market information.
  • Maintain a high level of operational and compliance standards throughout the branch and lead efforts to improve where necessary.
  • Collaborate with and refer opportunities to various individuals throughout the institution for services such as investments, mortgage lending, commercial lending and cash management.
  • Manage challenging situations with customers while providing viable resolutions, information, or additional options as appropriate.
  • Supervise and develop staff through writing and conducting effective performance reviews, providing coaching, cross-training, and counseling where necessary, and collaborating in the hiring and retention of staff.
  • Handle and coordinate all administrative reporting including, but not limited to, overdraft exceptions, monthly audits, performance reviews, relationship assurance forms and loan applications.
  • Attend meetings and training sessions to enhance skill sets and effectively communicate pertinent information to branch staff.
  • Ensure entire staff follows established security procedures, and that customer information is safeguarded at all times.
  • Exhibit a strong commitment to attendance and punctuality.
  • Participate in bank sponsored community events and CRA incentives.

THIS ROLE MIGHT BE THE RIGHT FIT FOR YOU IF:

  • You Live Our Values. You demonstrate Heartland’s shared values and do the right thing, even when no one is watching.
  • You Achieve Results. You meet and exceed goals through teamwork. You grow and apply job knowledge and have focused execution.
  • You Coach and Lead. You have strong communication. You are focused on performance development and foster positive relationships and trust.
  • You Hustle. You possess a driven work ethic to succeed and respect focused collaboration.

JOB REQUIREMENTS:

  • High school diploma or equivalent.
  • Minimum 5 years retail banking experience.
  • Minimum 2 years Consumer loan experience including entire process from accepting application through loan closing.
  • Demonstrated progression in leadership roles.
  • Valid Driver’s License

ADDITIONAL QUALIFICATIONS:

  • Microsoft Windows, Microsoft Suite including Outlook, Internet Explorer, Fiserv products

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The work environment is a climate controlled environment.

WHAT’S GREAT ABOUT WORKING AT HEARTLAND?

  • Competitive comp and benefits package that includes: medical/dental/vision/life insurance
  • 401(k) up to 4% of salary match
  • Upward Mobility
  • Company-paid holidays
  • Generous Paid Time Off
  • Maternity/Paternity Leave
  • Education Reimbursement
  • On-site Fitness Center
  • Free Checking and Savings Accounts
  • Mortgage Discount Program

Heartland Bank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

General Business Info

Phone:
Website: https://www.Heartland.bank

Address

430 North Hamilton Rd.
Whitehall, OH 43213

More Business Info

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